Actually very good. I try to ring ‘help lines’ as little as possible. I worked in technical support for six years and in that time I saw pretty much the entire gamut of the type of ‘help’ you’ll get when you ring up.
I don’t want to be down on call centres, but having been on both sides of the phone the level of support you get is very hit and miss. Being a realist I spend my time expecting to get someone who either doesn’t understand the problem, or the term ‘help/support line’. Being a target driven industry the latter is understandable, the former, as far as I’m concerned is inexcusable. But I digress.
Here was my issue: I’d signed up for Xbox Gold to play BFBC2 on in June and thought that the autorenewal was off (I could have sworn that I’d sorted it out) – but apparently not. So I was being billed £5.99 a month when I was intending to get a 12 month card from a retailer for cheaper than the Microsoft price. So what I wanted was the auto renewal turned off and I’d sort the rest.
Eventually I found the number for Xbox support since the website kept giving me the American contact details (not good service). I rang the number and wondered which country I would end up talking to. When I got through I spoke to “Neil”, well that’s what he said his name was but judging by his accent he was obviously a Dara, or a Padraig! Oh, I jest.
Seriously though, Neil is a credit to Microsoft. He was upbeat and used his sense of humour in the call. Many many many many many call centre workers could learn a thing or two from him. I was fully expecting to be on the phone for ages getting more exasperated by a hard of learning monkey when instead I had my issue dealt with and resolved straight away, and not only that, it also gave me a more positive view of the company (Microsoft).
Well done Neil – you’re a star.
Peas and loaves.
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